Security manager core service will not start (NETIQKB70447)

  • 7770447
  • 22-Jun-2007
  • 27-Feb-2008

Environment

SM 5.5
SM 5.6
SM 6.0
Windows 2003

Situation

Security manager core service will not start


event id 1000 the business services sub-service failed to start.

Error 500 0x1f4

SMservicehost.txt log file

ERROR NetIQ.BusinessServicesManager.ServicesManager: The configuration registry key is invalid
System.ComponentModel.Win32Exception: The configuration registry key is invalid
at System.Diagnostics.PerformanceCounterLib.RegisterFiles(String arg0, Boolean unregister)
at System.Diagnostics.PerformanceCounterLib.UnregisterCategory(String categoryName)
at System.Diagnostics.PerformanceCounterCategory.Delete(String categoryName)
at NetIQ.BusinessServicesManager.PerformanceCounters.CreateServicesCategory()
at NetIQ.BusinessServicesManager.PerformanceCounters.SetupPerformanceCounters()
at NetIQ.BusinessServicesManager.ServicesManager.StartService(Int32 subServiceId, ISMServiceHost serviceHost)
2007-06-19 13:57:04,862 [6] ERROR NetIQ.SM.SMServiceHost.ServiceMain: The Business Services sub-service failed to start
2007-06-19 13:57:04,862 [6] ERROR NetIQ.SM.SMServiceHost.ServiceMain: NetIQ Security Manager Core service failed to start
2007-06-19 13:57:04,862 [6] INFO NetIQ.SM.SMServiceHost.ServiceMain: NetIQ Security Manager Core service stopping
2007-06-19 13:57:04,862 [6] INFO NetIQ.SM.SMServiceHost.ServiceMain: Stopping all loaded sub-services
2007-06-19 13:57:04,862 [6] INFO NetIQ.SM.SMServiceHost.ServiceMain: NetIQ Security Manager Core service stopped
2007-06-19 13:57:04,862 [1] INFO NetIQ.SM.SMServiceHost.ServiceMain: NetIQ Security Manager Core service terminating

Resolution

To correct this issue, please run the following command from a command prompt:

C:\WINDOWS\system32> lodctr /R

When the command completes, you should be able to start the service.

Cause

Perfmon counters are not loading properly when starting the Security Manager core service.

Additional Information

Formerly known as NETIQKB70447

Related article:

http://forums.microsoft.com/MSDN/ShowPost.aspx?PostID=442741


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