Directory and Resource Administrator 7.x
Directory and Resource Administrator 8.x
When is my version of DRA no longer supported?
What versions of DRA are no longer supported by NetIQ Technical Support?
The following table details the support matrix for Directory and Resource Administrator (DRA) by version. Versions with * are no longer supported.
End of Life
No Longer Supported
* DRA 8.1
* DRA 8.0
* DRA 7.5
* DRA 7.0
* DRA 6.6
* DRA 6.5
* DRA 6.4
* DRA 6.3
* DRA 6.0
General Availability - Current
For all products in this phase of the lifecycle, NetIQ will provide support and maintenance offerings, which will allow you to choose the most appropriate level of support for your organization. Maintenance offerings will consist of maintenance releases, service packs and/or hotfixes. Hotfixes and service packs are not available for all products. Support services include, but are not limited to Knowledge Base, online support, and phone support during business hours; 24x7 phone support is available to customers who have purchased a Premium support plan.
Continued Support - Supported
Once a new version becomes available, NetIQ will no longer actively develop new fixes or service packs for the previous release (note; hotfixes and service packs are not available for all product lines). Technical Support reserves the right to request that the customer upgrade to the current version, which is only available with a current support plan agreement. For an additional 12 months, NetIQ may offer limited support on that version answering usage questions only. Providing technical support does not imply that NetIQ will fix software defects or make changes to the software.
Sunset Period - Withdrawn
Following the end of the published version support availability time period, NetIQ will no longer provide support for the previous version (see "Support Withdrawal Date"). Knowledge Base articles will remain available for a period beyond this withdrawal date. NetIQ will not accept support requests for products for which support has been withdrawn or for products available at no charge.
End of Life - No Longer Supported
Effectively, NetIQ no longer sells these products or product versions. NetIQ will continue to offer technical support for the Products until the earlier of (1) the expiration date of your maintenance contract, or (2) the date selected as "End of Life" for the product. NetIQ will continue to provide the same level of technical support you
currently enjoy with the following exceptions:
- If a product defect is found and verified, NetIQ Technical Support will document and evaluate the defect.
- Where a workaround for the issue exists, NetIQ will not provide programmatic fixes for the Products. Workarounds that may cause performance issues, scalability issues, or are labor intensive for the customer are considered valid workarounds.
- In the event that the issue requires functional enhancements to the product, please be advised that NetIQ will not provide further enhancements for the Products. This means that NetIQ will not develop additional features and/or functionalities for the Products.
Please contact your local NetIQ sales representative if you have questions regarding products in this phase at: https://www.netiq.com/about_netiq/contactus.asp.
For more information, please contact NetIQ Technical Support at: https://www.netiq.com/support .