NetiqMC 6.0.2 Crashes on Windows2003 R2 x64 when Discovery_NT is run (NETIQKB56170)

  • 7756170
  • 02-Feb-2007
  • 15-Feb-2012


NetIQ AppManager 6.x
Microsoft Windows 2003 Enterprise x64 R2
Microsoft SQL 2005 x64


After installing the 6.0.2 agent on a Win2003 x64 server and SP3 for x64 monitoring NT_Discovery causes the netiqmc service to crash.

NetiqMC Crashes on Windows2003 R2 x64 when Discovery_NT is run


This issue is corrected by Hotfix56170 for AppManager 6.0.2.  To correct this issue please download and install this Hotfix.

This Hotfix can be obtained from the following location:


This problem is caused by a known issue in the AM 6.0.3 Agent for supported 64-bit Operating Systems.

Additional Information

Formerly known as NETIQKB56170

Who Should Install this Hotfix?

This hotfix is recommended for all users running AppManager version 6.0.2 with hotfix 51409 (AM603_UpdateFor64bit.exe) on Microsoft Windows 2003 R2 64-bit operating system with Microsoft SQL Server 2005.

Why Install this Hotfix?

This hotfix resolves an issue where the NetIQmc service stops when running the Discovery_NT Knowledge Script.

Installing the AppManager Hotfix

The AM602_Hotfix56170.exe download package contains the following files:

  • AM602_Hotfix56170_setup.exe
  • AM602_Readme56170.htm

To install this hotfix, run AM602_Hotfix56170_setup.exe on all Microsoft Windows 2003 R2 64-bit agent computers running 64-bit Microsoft SQL Server 2005.

The MAINT.LOG file lists all changes and problems encountered during the installation process. The MAINT.ERR log file lists only the problems encountered. By default, these file are located in the \NetIQ\Temp\NetIQ_Debug folder.

Contacting NetIQ Solutions Support

Please contact us with your questions and comments. We look forward to hearing from you. Sales Email:
Telephone: 713.418.5555 (United States)
+353 (0) 91 782 677 (Europe, Middle East, and Africa)
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