Netcool connector is not forwarding events to Netcool. (NETIQKB55837)

  • 7755837
  • 02-Feb-2007
  • 16-Nov-2010

Environment

NetIQ AppManager 6.x
Micromuse Netcool 7.x

Situation

Netcool connector is not forwarding events to Netcool.

Error: 'E-UNK-000-000: Server 'ActualNCServer': No error.'

Debug error: 'D-UNK-000-000: Failed to connect to 'ServerGroup'.'

Error: 'E-UNK-000-000: ct_connect(): protocol specific layer: external error: The attempt to connect to the server failed.'

Resolution

The account information for a secured connection is stored in two different places. You must update the account information in the Netcool Configuration tab of the Netcool Connector Configuration Utility and, if you are using a secured Netcool connection, you must also update the account information currently stored in AuthUserName and AuthPassword values in the C:\Program Files\NetIQ\AMNC\redist\AMNCServer.props file.

Cause

This error indicates a problem with the account specified for the Netcool User Info on the Netcool Configuration tab of the Netcool Connector Configuration Utility. This can either be a result of insufficient account permissions for this account to access the Netcool server, or a change in the username or password of the specified account.

This error can be replicated using C:\Program Files\NetIQ\AMNC\Netcool\bin\redist\isql.exe command:

isql -SServerGroup -Uuser -Ppassword

If this information is valid, you will receive a 1> prompt. If this account information is invalid you will receive the error:

ct_connect(): protocol specific layer: external error: The attempt to connect to the server failed.

You can also see these failures in NetCool in the ServerName.log file.

  • In Windows this file is located in: \Program Files\Netcool\OMNIbus\log
  • On a Unix NetCool server, this file is located in: opt/Netcool/OMINbus/log

You will see error messages similar to:

  • Error: E-OBJ-102-023: Failed to authenticate user root. (-3600:Denied).
  • Error: E-OBJ-102-057: User root@SERVERGROUP failed to login: Denied

Additional Information

Formerly known as NETIQKB55837

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