How do I collect Security Manager performance logs for troubleshooting? (NETIQKB55706)

goal
How do I collect Security Manager performance logs for troubleshooting?

goal
How can I troubleshoot performance issues for Security Manager?

goal
What perfmon log counters are used to troubleshoot performance issues?

fact
Security Manager 5.X

fix

In order to troubleshoot Security Manager issues, NetIQ Technical support requests performance logs from core infrastructure machines to determine if there are any bottlenecks that could be causing problems.

To collect the perfmon logs needed for troubleshooting Security Manager issues:

1. On the Start menu, click Run and enter perfmon.
2. In the left pane, expand Performance Logs and Alerts.
3. Right-click Counter Logs and select New Log Settings.
4. In the Name field, type NetIQ-servername and click OK.
5. Click Add Counters.
6. In the Performance Object list, select Processor and then select Select counters from list.
7. Under Select counters from list, select % Processor Time.
8. Select Select instances from list and select _Total.
9. Click Add.
10. In the Performance Object list, select PhysicalDisk.
11. Under Select counters from list, select the following counters, making sure to select each disk instance (for example, 0 C: or 1 D: but not _Total) and click Add for each:
• Avg. Disk Queue Length
• Avg. Disk sec/Read
• Avg. Disk sec/Transfer
• Avg. Disk sec/Write
12. In the Performance Object list, select Memory.
13. Under Select counters from list, select Pages/sec and Page Faults/sec
14. Click Add.
15. Click Close.
16. Select 15 for the interval and then click Apply.
17. If perfmon asks if you want to create a log folder, click Yes.
18. Click OK.
19. Allow the log file collect data for 24 hours. After 24 hours have elapsed, run perfmon again.
20. In the left pane, expand Performance Logs and Alerts.
21. Click Counter Logs.
22. In the right pane, right-click the NetIQ log you created and select Stop.  The log file is stored under C:\perflogs by default.
23. Send this log file to NetIQ Technical Support with the SR# in the subject line, along with the following information:
• If run on a central computer, include the logical drive letter where the queue and cache directory is stored (the default location is in Documents and Settings\All Users)
• If run on a database server, include the logical drive letters where the data and transaction log files are stored.

note

Microsoft provides the following benchmark information about the PhysicalDisk Avg. Disk sec/Read, Avg. Disk sec/Transfer, and Avg. Disk sec/Write counters:

Disk Speed	Disk Status
less than 0.010 seconds	"Good"
0.010 - 0.020 seconds	"Average"
0.020 - 0.050 seconds	"Poor"
more than 0.050 seconds	"Unacceptable: Problem with the hardware"

Keep in mind that on the disk where the SQL transaction logs are stored, the maximum should not go above .020 seconds.

Read the following Microsoft TechNet article for more information about disk performance:  http://www.microsoft.com/technet/prodtechnol/exchange/Guides/TrblshtE2k3Perf/5bcdd349-dcc6-43eb-9dc3-54175f7061ad.mspx?mfr=true

Formerly known as NETIQKB55706