NT_ServiceDown Knowledge Script causes a CPU spike when the wildcard character (*) is used (NETIQKB55350)

  • 7755350
  • 02-Feb-2007
  • 01-Feb-2011


NetIQ AppManager 6.0.2
NT_ServiceDown Knowledge Script


NT_ServiceDown Knowledge Script causes CPU spike

The CPU spike is caused only if the Knowledge Script is configured to enumerate all services using Wildcard character (*).


Hotfix 55350 has been released in order resolve the above described issue with the NT_ServiceDown Knowledge Script.

To install this hotfix:

  1. Download AM602_Hotfix55350.exe from https://www.netiq.com/support/am/hotfixes/default.asp#1667
  2. Run AM602_Hotfix55350.exe on all repository computers to install the Knowledge Scripts. For repositories running in a clustered environment, run AM602_Hotfix55350_Setup.exe on all nodes in the cluster.
  3. If you want to apply this hotfix to remote managed computers, run the AMAdmin_MaintenanceInstall Knowledge Script.
  4. Use the AMAdmin_UpgradeJobs Knowledge Script to upgrade existing jobs with Override job build version option. For more information on how to use the AMAdmin_UpgradeJobs Knowledge Script, see the AppManager Help.
  5. Run the Discovery_NT Knowledge Script on each updated computer.

Additional Information

Formerly known as NETIQKB55350

If you plan to apply hotfix 54068 as well as this hotfix, please make sure to apply hotfix 54068 BEFORE hotfix 55350.