Error installing Windows Agent: Could not get current domain information (NETIQKB55182)

  • 7755182
  • 02-Feb-2007
  • 16-Apr-2012

Environment

Netiq Secure Configuration Manager 5.8

Netiq Secure Configuration Manager 5.8.2

Netiq Security Agent for Windows 5.8

Netiq Security Agent for Windows 5.8.2

Situation

When manually installing a Windows Agent through Remote Desktop across the firewall, I am getting an error - Could not get domain information

Resolution

To resolve this issue, navigate to the Services applet within Administrative Tools and start the Netlogon service on the machine you are installing the agent.  Then start the agent installation and follow the prompts to install the agent.

Cause

The Netlogon service was not started on the machine where the agent was being installed

Additional Information

Formerly known as NETIQKB55182

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