Problem installing the NetIQ AppManager client 6.0.2 Windows Server 2003 Std Ed x64 bit (NETIQKB54922)

  • 7754922
  • 02-Feb-2007
  • 21-Jan-2011

Environment

NetIQ AppManager 6.x

Situation

Warning: Unable to create the local repository for the AppManager managed client (NetIQmc) service. Autonomous operation requires access to a local repository and will not be available on this computer.
Warning: Failed to install AppManager management agent.

Warning: Unable to create the registry key and local repository for the NetIQ AppManager Client Communication Manager (NetIQccm) service. Autonomous operation requires access to a local repository and will not be available on this computer.

Information: Service configuration failed.

Resolution

Contact NetIQ Technical Support for more information about this issue.  Some corrections may not fit every environment.


Cause

The servers in question are built with Windows X64. This 64 bit OS (Windows Server 2003 Std Ed x64 bit) does not come with 64 bit Microsoft Access ODBC drivers. It does however come with a full set of 32 bit drivers. These can be viewed in the registry under the 32 bit emulation key:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ODBC\ODBCINST.INI
Or, using the 32 bit ODBC control panel:
C:\WINNT\SysWOW64\odbcad32.exe

Additional Information

Formerly known as NETIQKB54922

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