Error: 'The server process could not be started because the configured identity is incorrect.' (NETIQKB54900)

fact
NetIQ Group Policy Administrator 5.0

symptom
Error: 'The server process could not be started because the configured identity is incorrect.'

symptom
I can enter Export Override account credentials, but they are not being saved.

cause
The GPA user is logged on with one user account and doing a "run as" when launching the GPA console.

fix
Start the GPA console under the credentials of the logged on user and set the user name and password for the Export Override account.

Formerly known as NETIQKB54900