The installation of the Control Center 6.0.3 update patch fails with a login error. (NETIQKB54834)

  • 7754834
  • 02-Feb-2007
  • 21-Jan-2011

Environment

NetIQ AppManager 6.x
NetIQ AppManager Control Center 6.x
Microsoft SQL Server 2000 SP4

Situation

Error: 'Unable to connect to SQL Server. Would you like to retry?'

Error: 'Setup is unable to login to Repository as NT user currently logged into the machine, please login as a different user and retry installation.'

Resolution

As a workaround, to allow you to successfully install this patch, you will need to create an Alias in the Microsoft SQL Server Client Network Utility tool, pointing it to the '(local)' server.  The steps required to accomplish this are as follows:

1. Launch Microsoft SQL Server Client Network Utility.
2. Click on the Alias tab.
3. Click Add.
4. Under Network Libraries, select the TCP/IP radio button.
5. In the Server Alias field, type: (local)
6. In the Server name field, type: <servername>\<primaryinstancename>      e.g. Server01\Instance01
7. Un-check the option to Dynamically determine the TCP/IP port.
8. Manually enter the correct TCP/IP port value for the SQL instance that you entered as the Server name on step 6.
9. Click OK, and then OK to save your changes and exit the Utility.

The Control Center 6.0.3 installation process should now be able to complete normally.

Cause

The installation of the Control Center 6.0.3 update patch will fail with a login error if an unmodified default SQL instance does not exist on the SQL Server that is hosting the version 6.0.2 NQCCDB.

Additional Information

Formerly known as NETIQKB54834

NetIQ Technical Support has confirmed that this is a problem in the Control Center 6.0.3 patch installation bundle and is currently reviewing it.  Please contact NetIQ Technical Support if you need further assistance with this issue.


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