The Security Manager Incident Management Console displays the error Core Services: Timed out for i (NETIQKB54756)

fact
NetIQ Security Solutions for iSeries 8.0

fact
Security Manager 5.1

fact
Security Manager 5.1 SP1

fact
Security Manager 5.5

symptom
The Security Manager Incident Management Console displays the error "Core Services: Timed out" for iSeries agents, but data appears correctly upon verification using the Analysis Console.

symptom
Message "Core Services: Timed out" shows up for specific iSeries agents, but the Security Log Manager requests for data on the iSeries server are running fine.

cause
Security Manager is attempting to retrieve logs from the iSeries server and the iSeries server does not return the data on time.

fix

The Core Services: Timed out error can display even if you are receiving data from the iSeries system without a problem. If you have PTF 1C03003 applied on the iSeries agent, this can be considered normal. After applying PTF 1C03003 the iSeries agent will not process any new requests for logs from the Security Manager console until the current request is finished processing. This can cause the core services error.

NETIQ suggests adjusting the frequency of log collection to once every 2 or 4 hours instead of the 15, 30, or 60 minutes interval. This interval is dependent upon your environment and specifically on the amount of QAUDJRN data that needs to be retrieved. Testing of various log collection intervals might be required.

Formerly known as NETIQKB54756