When I try to create or clone a user account, I get an error saying that the object already exists. (NETIQKB54414)

fact
Directory and Resource Administrator 7.x

symptom
When I try to create or clone a user account, I get an error saying that the object already exists.

symptom
I cannot create or clone a user account in Directory and Resource Administrator.

symptom
Error: 'The object already exists.'

symptom

I am unable to create a user account with the same first and last name as an existing account but a different logon name.

cause
You create the account in the same OU as an existing account that has the same display name. This is a Microsoft restriction and is not caused by Directory and Resource Administrator.

fix

Change the Display Name field so that it is unique or create the user account in a different container.

Formerly known as NETIQKB54414