NetIQ Vulnerability Manager 5.5
I cannot view any reports using the Vulnerability Manager Web Console.
No reports show up in the Web Console.
Error: 'Error Code = 15210 com.pentasafe.core.vdal.VdalException: com.jnetdirect.jsql.x: Only members of the sysadmin role can use the loginame option. The password was not changed.'
The default settings for the
VigilEntServiceuser and/or the settings for the
VSMConsoleuser have been changed.
At startup, NetIQ Core Services changes the password for
VSMConsole. The likely cause is that the default settings for the
VigilEntService user and/or the settings for
VSMConsole user have been changed, therefore preventing the password for
VSMConsole from being successfully changed.
To resolve this issue, you must first make the
VigilEntService account a member of the Security Administrators role, then synchronize passwords between Vulnerability Manager components.
VigilEntService a member of the Security Administrators role:
- Launch SQL Server Enterprise Manager.
- Expand Security > Logins.
VigilEntServiceand select Properties.
- Click the Server Roles tab.
- Select Security Administrators.
- Click OK.
This should solve the issue unless
VSMConsole has been changed to a higher security level, in which case
VigilEntService must have at least the same higher clearance. Correct security levels as necessary.
To run the password utility on the computer running NetIQ Core Services:
- Navigate to
...\Program Files\NetIQ\Vulnerability Manager\Core Services\Bin.
PasswordUtility.exeto reset the password for
To ensure the password is successfully reset for the
VigilEntServiceLogin, ensure you set focus to the SQL server where the VigilEnt database exists. When running the VigilEnt database in a Named instance, ensure you select the Named instance when stepping through the Wizard. This password is not required to be complex and will be reset in the next step when the NetIQ Core Services service is restarted.
- Open the Services Administrative Tool.
- Right-click NetIQ Core Services.
- Click Restart.
- Log in to the Web console and view reports.