How do I access locked support resources for NetIQ iSeries products? (NETIQKB53940)

  • Document ID:7753940
  • Creation Date:02-Feb-2007
  • Modified Date:14-Aug-2007
    • Micro Focus Products:
      Security Solutions for iSeries

Resolution

goal
How do I access locked support resources for NetIQ iSeries products?

goal
How do I access locked hotfixes for NetIQ iSeries products?

goal
How do I access locked product upgrades for NetIQ iSeries products?

goal
How do I access locked documentation for NetIQ iSeries products?

goal
How do I get to locked areas on the Support site?

fact
VigilEnt Security Agent for iSeries 7.5

fact
NetIQ Security Solutions for iSeries 8.0

fix

To access locked resources on the NetIQ Online Support site, you need a current NetIQ Support Plan for your product and a myNetIQ account. To enable your myNetIQ account, complete a request form. Requests for online access are normally processed within 2 business days.

To request access to locked support resources:

  1. Access https://www.netiq.com/support/contacts.asp and sign on with your myNetIQ account.

  2. Complete the Company and Requestor Information section.
  3. In the Products covered by a maintenance agreement field, select VigilEnt Security Agents.
  4. Complete the Designated Technical Support Contact Information section.
  5. Click Submit.


Additional Information

Formerly known as NETIQKB53940