Unable to gather last logon statistics for trusted domains. (NETIQKB53919)

  • 7753919
  • 02-Feb-2007
  • 19-Jun-2007

Resolution

fact
Directory and Resource Administrator 7.x

symptom
Unable to gather last logon statistics for trusted domains.

symptom
Attempts to gather last logon statistics generate the error message: "Unable to open registry key on server."

cause
The DRA service account does not have the required user rights to install the DRA agent on the domain controllers in the trusted domain.

fix

The NetIQ DRA agent gathers last logon information and reports that information to the DRA server.  If the agents cannot be deployed, statistics cannot be gathered.  The DRA service account must have administrative rights to install the agent files and start the agent as a service on the domain controllers.  

Add the DRA service account to the built-in Administrators group of each trusted domain to allow agent deployment to the domain controllers in those domains.



Additional Information

Formerly known as NETIQKB53919