Cannot open Analysis Center console (NETIQKB53918)

  • 7753918
  • 02-Feb-2007
  • 27-Jan-2011

Environment

NetIQ Analysis Center 2.x

Situation

Console hangs during launch.
Cannot open Analysis Center console

Resolution

To resolve this issue by clearing out your console user cache:

  1. Close the console using Task Manager.
  2. Delete the UserSettings.xml file for your user account. By default, the file is located in the ..\Documents and Settings\<username>\Local Settings\Application Data\NetIQ\Analysis Center Console
  3. Restart the console.

Cause

The console tries to display a report instead of the Enterprise View. The console hangs while attempting to execute that report.

Additional Information

Formerly known as NETIQKB53918

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