Resolution
fact
NetIQ Security Solutions for iSeries 8.0
fact
VigilEnt Security Agent for iSeries 7.5
fact
VigilEnt Security Agent for PSSecure 7.5
fact
PSSecure 8.0
fact
PSSecure 7.5 Remote Request Management
fact
PSSecure 8.0 Remote Request Management
symptom
System object NW0010F is damaged
symptom
RRM is not enforcing rules correctly.
symptom
Error: '"RRMGlobals::getIndex(char,int)(117)] Unable to get index: 10 mode: S" occurs in the server job of the transaction running.'
cause
User index NW0010F is damaged.
fix
NetIQ Security Solutions for iSeries 8.0
fact
VigilEnt Security Agent for iSeries 7.5
fact
VigilEnt Security Agent for PSSecure 7.5
fact
PSSecure 8.0
fact
PSSecure 7.5 Remote Request Management
fact
PSSecure 8.0 Remote Request Management
symptom
System object NW0010F is damaged
symptom
RRM is not enforcing rules correctly.
symptom
Error: '"RRMGlobals::getIndex(char,int)(117)] Unable to get index: 10 mode: S" occurs in the server job of the transaction running.'
cause
User index NW0010F is damaged.
fix
To recreate user index NW0010F, on the iSeries command line type the following commands, pressing Enter after each:
ADDLIBLE PSCOMMON
RNMOBJ OBJ(PSCOMMON/NW0010F) OBJTYPE(*USRIDX) NEWOBJ(NW0010OLD)
CRTUSRIDX USRIDX(PSCOMMON/NW0010F) EXTATT(MIRROR) LENGTH(266) KEYLEN(262) REPLACE(*YES)
CALL NW0089E 'NW0010F '
CHGOBJOWN OBJ(PSCOMMON/NW0010F) OBJTYPE(*USRIDX) NEWOWN(PSOBJOWN)
GRTOBJAUT OBJ(PSCOMMON/NW0010F) OBJTYPE(*USRIDX) REFOBJ(PSCOMMON/NW0010OLD)
You may delete NW0010OLD once the new user index is functioning properly.
Additional Information
Formerly known as NETIQKB53766