Login to AppManager Operator Console fails with a 'Access Denied' error message. (NETIQKB53676)

Login to AppManager Operator Console fails with a 'Access Denied' error message.

'Access Denied' window appear when a particular user is trying to logon to the Operator Console.

Unable to login to the Operator Console although user is granted AppManager permissions through Security Manager & SQL Enterprise Manager.

To be able to run the Operator Console a Windows user needs to have specific NTFS Permissions in the NetIQ folder. There is a Cache folder which stores the settings and objects stored in the QDB database to the local machine where the Operator Console is being run. This is done to improve performance and reduce network traffic. During the initial user logon to the Operator Console a database connection to the QDB database is made and information is written to the specific named user profile located under the "Cache" folder. If the user is unable to write data to this cache folder...the logon will fail. Ensure that the Windows user which is currently logged onto the machine has "Full Control" of the "Cache" folder.

Its located in the following directory: C:\Program Files\NetIQ\AppManager\bin\Cache

User does not have proper permissions on the NetIQ  Cache folder.

Formerly known as NETIQKB53676