Management Server is performing slowly. (NETIQKB53094)

  • 7753094
  • 02-Feb-2007
  • 16-Feb-2011

Environment

NetIQ AppManager 6.x
NetIQ AppManager 7.0.x

Situation

Jobs stay in pending state or experience a long delay on the agent.

Management Server is slow and unresponsive.

Events generated by agents are delivered slowly.

Hundreds of EventID 2000 events in the System Event log.

Running a NetIQctrl stat command reveals high callback times:

--------------------------- Event IOC---------------------------
event ioc thread total: 1event ioc thread busy: 1
event ioc total: 174event ioc complete: 1event ioc wait: 1
event client total: 174event client bind: 0event client wait: 0
event callback count: 174event callback time: 16568839average event callback: 95223.21 (ms)
--------------------------- Job Status Change IOC---------------------------

Resolution

To resolve this issue, see the Microsoft Knowledge Base article 907404: "The computer may stop responding after you install hotfix 839406, security update 896422, or Update Rollup 1 for Windows 2000 SP4 on a Windows 2000-based computer."  http://support.microsoft.com/kb/907404/

Cause

Additional Information

Formerly known as NETIQKB53094

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