Environment
NetIQ AppManager 6.x
ReportAM_PerfOverview Knowledge Script
Situation
Report appears to have completed successfully and a success event is generated.
The default.log file in the report folder does not contain any errors, but it does contain the following:
2006/5/3, 9:51:45 - ChartTitle= For Computer: TECHSUPP-CMJVM2006/5/3, 10:10:18 - Starting NetIQ Graphics Server2006/5/3, 10:10:18 - NetIQ Graphics Server started successfully.2006/5/3, 10:10:19 - Starting NetIQ Graphics Server2006/5/3, 10:10:19 - NetIQ Graphics Server started successfully.2006/5/3, 10:10:20 - Starting NetIQ Graphics Server2006/5/3, 10:10:20 - NetIQ Graphics Server started successfully.2006/5/3, 10:10:21 - Starting NetIQ Graphics Server2006/5/3, 10:10:21 - NetIQ Graphics Server started successfully.2006/5/3, 10:10:22 - Starting NetIQ Graphics Server2006/5/3, 10:10:22 - NetIQ Graphics Server started successfully.2006/5/3, 10:10:23 - Starting NetIQ Graphics Server2006/5/3, 10:10:23 - NetIQ Graphics Server started successfully.2006/5/3, 10:10:24 - Starting NetIQ Graphics Server2006/5/3, 10:10:24 - NetIQ Graphics Server started successfully.2006/5/3, 10:10:25 - Starting NetIQ Graphics Server2006/5/3, 10:10:25 - NetIQ Graphics Server started successfully.2006/5/3, 10:10:26 - Starting NetIQ Graphics Server2006/5/3, 10:10:26 - NetIQ Graphics Server started successfully.2006/5/3, 10:10:27 - Starting NetIQ Graphics Server2006/5/3, 10:10:27 - NetIQ Graphics Server started successfully.2006/5/3, 10:10:28 - <img src= default.htm1.htm2.png >2006/5/3
Resolution
Remove any temporary XMLfiles created by the AppManager Knowledge Scripts that were not automatically deleted by the Knowledge Scripts. Temporary XML files reside in the %TEMP% folder for the account context running AppManager service accounts. Temporary XML files will have a random string name similar to AOKQOIFXTHDLAXO.xml.
If removing the temporary XML files does not correct the problem, move or remove any old report folders.
Cause
Additional Information
A report that successfully creates the PNG file contains:
<date>,<time> - ChartTitle= For Computer: TECHSUPP
<date>,<time> - Starting NetIQ Graphics Server
<date>,<time> - NetIQ Graphics Server started successfully.
<date>,<time> - ChartTitle= For Computer: TECHSUPP