AppManager reports complete with data tables, but does not provide graphs or charts. (NETIQKB52963)

  • 7752963
  • 02-Feb-2007
  • 15-Feb-2011

Environment

NetIQ AppManager 6.x
ReportAM_PerfOverview Knowledge Script

Situation

ReportAM_PerfOverview does not create the default.htm1.*.png file. All other report files are created successfully.
Report appears to have completed successfully and a success event is generated.
The default.log file in the report folder does not contain any errors, but it does contain the following:

2006/5/3, 9:51:45 - ChartTitle= For Computer: TECHSUPP-CMJVM2006/5/3, 10:10:18 - Starting NetIQ Graphics Server2006/5/3, 10:10:18 - NetIQ Graphics Server started successfully.2006/5/3, 10:10:19 - Starting NetIQ Graphics Server2006/5/3, 10:10:19 - NetIQ Graphics Server started successfully.2006/5/3, 10:10:20 - Starting NetIQ Graphics Server2006/5/3, 10:10:20 - NetIQ Graphics Server started successfully.2006/5/3, 10:10:21 - Starting NetIQ Graphics Server2006/5/3, 10:10:21 - NetIQ Graphics Server started successfully.2006/5/3, 10:10:22 - Starting NetIQ Graphics Server2006/5/3, 10:10:22 - NetIQ Graphics Server started successfully.2006/5/3, 10:10:23 - Starting NetIQ Graphics Server2006/5/3, 10:10:23 - NetIQ Graphics Server started successfully.2006/5/3, 10:10:24 - Starting NetIQ Graphics Server2006/5/3, 10:10:24 - NetIQ Graphics Server started successfully.2006/5/3, 10:10:25 - Starting NetIQ Graphics Server2006/5/3, 10:10:25 - NetIQ Graphics Server started successfully.2006/5/3, 10:10:26 - Starting NetIQ Graphics Server2006/5/3, 10:10:26 - NetIQ Graphics Server started successfully.2006/5/3, 10:10:27 - Starting NetIQ Graphics Server2006/5/3, 10:10:27 - NetIQ Graphics Server started successfully.2006/5/3, 10:10:28 - <img src= default.htm1.htm2.png >2006/5/3

Resolution

Remove any temporary XMLfiles created by the AppManager Knowledge Scripts that were not automatically deleted by the Knowledge Scripts.  Temporary XML files reside in the %TEMP% folder for the account context  running AppManager service accounts.  Temporary XML files will have a random string name similar to AOKQOIFXTHDLAXO.xml.

If removing the temporary XML files does not correct the problem, move or remove any old report folders.

Cause

An .xml file is corrupted.

Additional Information

Formerly known as NETIQKB52963

A report that successfully creates the PNG file contains:

<date>,<time> - ChartTitle= For Computer: TECHSUPP
<date>,<time> - Starting NetIQ Graphics Server
<date>,<time> - NetIQ Graphics Server started successfully.
<date>,<time> - ChartTitle= For Computer: TECHSUPP


Feedback service temporarily unavailable. For content questions or problems, please contact Support.