Why does the netiqmc.exe process consume high processor utilization of Cisco Call Manager? (NETIQKB52875)

  • 7752875
  • 02-Feb-2007
  • 25-Jan-2012

Environment

NetIQ AppManager 7.0.x
Cisco Call Manager 3.x
Cisco Call Manager 4.x

Situation

Why does the netiqmc.exe process consume high processor utilization of Cisco Call Manager?

Resolution

To resolve the problem you must exclude the temporary folder defined as the %TEMP% under evironmental variable under  My Computer|Properties|Advanced|Environmental Varibles for the user account the netiqmc service is running under.

 



Cause

The follow knowledge scripts create a temporary file under the TEMP folder specified by the environmental variable %TEMP%:

NT_CpuLoaded
NT_DNSConnectivity
NT_DynamicLogicalDiskSpace
NT_FindFiles
NT_FolderFileCount
NT_FolderSize
NT_LogicalDiskSpace
NT_MemByProcess
NT_NetSession
NT_PrinterQueue
NT_ProcessUp
NT_ServiceDown
NT_SharedFiles
NT_TopCpuProcs
NT_TopMemoryProcs

If this folder is not excluded from real time virus scanning the netiqmc.exe process may spike the processor utilization or the processor utilization may stay
at over 90% for an extended period of time. The latter has proven to be problematic at times and cause critical Call Manager services to crash.

Additional Information

Formerly known as NETIQKB52875

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