Environment
AppManager 6.x
AppManager 7.0.x
Cisco Call Manager
Call Data Analysis
NetIQ CiscoCallMgr_CallQuality Knowledge Script
AppManager 7.0.x
Cisco Call Manager
Call Data Analysis
NetIQ CiscoCallMgr_CallQuality Knowledge Script
Situation
How do I configure the Call Data Analysis module and CiscoCallMgr_CallQuality?
What do I need to do to set up Call Manager to collect CDR?
What do I need to do to set up Call Manager to collect CDR?
Resolution
Configure the Call Manager to collect CDR information according to your version of Call Manager.
Call Manager 3.2.x:
- From the Call Manager Administration Web page, click Application> Cisco CallManager Serviceability.
- Click Tools> Control Center.
- Select the Call Manager from the list of Servers and ensure that the Cisco CDR Insert Service is running.
- Click Application> Cisco CallManager Administration.
- Click Service> Service Parameters.
- Select the Cisco Call Manager server.
- From the list of Services, select Cisco Call Manager.
- Ensure that the following are set to True:
Call Diagnostics Enabled
CDREnabled
CDRLogCallsWithZeroDurationFlag
Call Manager 3.3.x and 4.0.x:
- From the Call Manager Administration Web page, click Application> Cisco CallManager Serviceability.
- Click Tools> Service Activation.
- Select the Call Manager from the list of Servers and ensure that Cisco CDR Insert is checked and activated.
- Click Application> Cisco CallManager Administration.
- Click Service> Service Parameters.
- Select a Call Manager server.
- Select the Cisco Call Manager service.
- Ensure that the following are set to True:
CDR Enabled Flag
CDR Log Calls with Zero Duration Flag
Call Diagnostics Enabled
Additional Information
Formerly known as NETIQKB52831