Resolution
NetIQ Group Policy Administrator 5.0
symptom
The GPA Server service does not write to the GPAServerLogs.nq1 file.
symptom
The following event occurred:
Event Type: Error
Event Source: NqLog - GPAServer.exe
Event Category: None
Event ID: 1
Date: mm/dd/yyyy
Time: hh:mm:ss PM
User: N/A
Computer: GPAServer
Description:
The description for Event ID ( 1 ) in Source ( NqLog - GPAServer.exe ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event:
, NqLogContext::FindContext did not find an existing context for "C:\Documents and Settings\All Users\NetIQ\GPA\Logs\Server\GPAServerLogs.nq1" or any alternates.
OSOpenFile failed for "C:\Documents and Settings\All Users\NetIQ\GPA\Logs\Server\GPAServerLogs.nq1" because CreateFile returned error code 5.
NqLogContext::CreateContext failed to open the specified file name or any alternate names.
NqLogContext::FindOrCreateContext failed for specified file "C:\Documents and Settings\All Users\NetIQ\GPA\Logs\Server\GPAServerLogs.nq1"..
cause
The GPA Server service account does not have write permissions on the folder where the GPAServerLogs.nq1 log file is maintained.
fix
To resolve this issue, grant the GPA Server service account write permissions to the folder specified in the error message.
You can also specify a different folder for the logs to be written by performing the following steps:
- Run NetIQ.GPA.DiagnosticUtility.exe located in Program Files\NetIQ\Group Policy Administrator\Diagnostics.
- Click the Settings button in the Server row.
- Change the path specified in the Log files location field, and then click OK.
- Click Apply, and then click Close.