NetIQ AppManager 6.x
NetIQ AppManager 7.0.x
NortelCS_VGMC_CallQuality Knowledge Script
NortelCS_SS_CallQuality Knowledge Script
NortelCS_VGMC_CallQuality does not process OM report files from all devices.
Missing data points for certain Nortel CS1000 devices.
To resolve the issue:
- From the Operator Console, stop the jobs. Stopping the job will not affect the data that has already been collected. Wait for them to register as being in Stopped state before proceeding.
- On the agent computer, stop the AppManager Client Communication Manager and AppManager Client Resource Monitor services.
- In Microsoft Access, open the file ..\NetIQ\AppManager\db\Local-Repository.mdb. If Microsoft Access is not installed on the local computer, copy the file to a computer that has Access.
- Select the Tables object.
- Double-click the MSSSJCDictionary table.
- For entries where the Name column begins with startTime:NortelCS, set the Val column to zero.
- Close Microsoft Access.
- If you updated the file on a different computer, copy the updated file to the original location on the agent computer.
- Start the AppManager Client Communication Manager and AppManager Client Resource Monitor services.
- Start the jobs from the Operator Console.
Certain Signaling Servers and VGMC gateways had the date incorrectly set to the future. Once the date was set correctly, NortelCS_SS_CallQuality and NortelCS_VGMC_CallQuality jobs stopped processing the om report files from those devices.
The agent is stores the time stamp for each device in the table MSSSJCDictionary in the local repository. Since these devices had the year incorrectly set to future date, it ignored the time stamps in the OM report file for each device.
Resetting the timestamps to zero is equivalent to requesting all the data since January 1, 1970.