NetIQ AppManager 6.x
NetIQ AppManager 7.0.x
BlackBerry Enterprise Server (BES) 4.0
BES_OrphanedUsers Knowledge script
Cannot logon using MAPI profile.
Error: 'The MAPI logon did not succeed. This could be due to an incorrect MAPI profile or too many open sessions.'
Manually create a MAPI profile on the system and specify that profile in the BES_OrphanedUsers job:
- Login to the BES server as the account the NetIQ AppManager Agent services are running as.
- Open a command prompt.
- Run the prof.exe command using the following synatx:
prof.exe -s <ExchangeServerName> -m <MailboxAliasName> -notm -p <ProfileName>
- If you received a return code of 0, then the command was successful. If you receive any other return code, see the NetIQ Knowledge Base NETIQKB3367: "How do I create a mailbox profile without a mapi client installed on an exchange server using the prof.exe provided with AppManager?" at www.netiq.com/kb/esupport/consumer/esupport?id=NETIQKB3367.
- Modify the values for the BES_OrphanedUsers job and specify the profile you created in step 3 and run the Knowledge Script again.