AM Chart Console crashes unexpectedly with memory error, or crashes sometimes with no error. (NETIQKB52320)

  • 7752320
  • 02-Feb-2007
  • 01-Feb-2011

Environment

NetIQ AppManager 6.x
NetIQ AppManager Chart Console 6.x

Situation

Operator Web Console closes unexpectedly with no error.

Application event log has two entries :

Source: Application Error
Event ID: 1000
Description: Faulting application IEXPLORE.EXE, version 6.0.3790.0, faulting module AMChart.ocx, version 6.0.58745.275, fault address 0x000ba0a1.

Source: DrWatson
Event ID: 4097
Description: The application, C:\Program Files\Internet Explorer\IEXPLORE.EXE, generated an application error. The error occurred on 03/24/2006 @ 05:37:58.843 The exception generated

Resolution

If you are running version 6.0.1 or earlier of NetIQ AppManager, you must upgrade your QDB and other AM Core Components to AM 6.0.2 or higher in order to correct this issue.  If you are already running AM 6.0.2 or higher, please contact NetIQ Technical Support.

Cause

This error with the NetIQ AppManager Chat Console only occurs with NetIQ AppManager 6.0 SP1 and NetIQ AppManager 6.0.  The problem does not occur with NetIQ AppManager version 6.0.2

Additional Information

Formerly known as NETIQKB52320

 


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