Environment
AppManager 6.0.x
AppManager 7.0.x
Exchange Response Time Module v6.4
Exchange Response Time Module v7.0.154.0
Exchange-RT_SendAndReceiveMessage Knowledge Script
Situation
Exchange-RT_SendAndReceiveMessage creates a new *.ost file on each iteration.
Every time the Exchange-RT_SendAndReceiveMessage KS runs, the KS creates another offline folder file.
Every time the Exchange-RT_SendAndReceiveMessage KS runs, the KS creates another offline folder file.
Resolution
To disable the Use Cached Exchange mode:
- Stop all existing Exchange-RT_SendandReceiveMessage jobs.
- On the agent where the Exchange-RT script runs, open Control Panel> Mail.
- Select Show Profiles.
- Select the Profile that the Exchange-RT script is using.
- Click Properties.
- Click Email Accounts> View or Change existing email accounts.
- Select Microsoft Exchange Server.
- Click Change.
- Clear Use Cached Exchange Mode.
- Click Next.
- Click Finish.
- Click Close then OK.
- Drop a new Exchange-RT_SendandReceiveMessage.
Cause
The Outlook profile uses cached exchange mode.
Additional Information
Formerly known as NETIQKB51828