Exchange-RT_SendAndReceiveMessage creates a new *.ost file on each iteration. (NETIQKB51828)

  • 7751828
  • 02-Feb-2007
  • 21-Sep-2010

Environment

AppManager 6.0.x
AppManager 7.0.x
Exchange Response Time Module v6.4
Exchange Response Time Module v7.0.154.0
Exchange-RT_SendAndReceiveMessage Knowledge Script

Situation

Exchange-RT_SendAndReceiveMessage creates a new *.ost file on each iteration.
Every time the Exchange-RT_SendAndReceiveMessage KS runs, the KS creates another offline folder file.

Resolution

To disable the Use Cached Exchange mode:

  1. Stop all existing Exchange-RT_SendandReceiveMessage jobs.
  2. On the agent where the Exchange-RT script runs, open Control Panel> Mail.
  3. Select Show Profiles.
  4. Select the Profile that the Exchange-RT script is using.
  5. Click Properties.
  6. Click Email AccountsView or Change existing email accounts.
  7. Select Microsoft Exchange Server.
  8. Click Change.
  9. Clear Use Cached Exchange Mode.
  10. Click Next.
  11. Click Finish.
  12. Click Close then OK.
  13. Drop a new Exchange-RT_SendandReceiveMessage.


Cause

The Outlook profile uses cached exchange mode.

Additional Information

Formerly known as NETIQKB51828