In Vivinet Diagnostics, what does CHR0401 mean? (NETIQKB51588)

  • Document ID:7751588
  • Creation Date:02-Feb-2007
  • Modified Date:27-May-2010
    • Micro Focus Products:
      Vivinet Diagnostics

Environment

Vivinet Diagnostics 3.x

Situation

In Vivinet Diagnostics, what does CHR0401 mean?

When performing a diagnostic, receiving error: 'CHR0401: Vivinet Diagnostics could not discover a Performance Endpoint near phone or voice gateway xx.xx.xx.xx with subnet mask 255.255.xx.xx.'

Resolution

To resolve this issue perform the following

  • Install an endpoint in the phone?s subnet or in the subnet of a POTS phone?s voice gateway and run the Diagnosis again to receive better diagnostic information.
  • Make sure port 10115, used for endpoint communications, is allowed through the firewall.

Cause

This could be caused due to the following:

  • No endpoints are installed and running in the phone?s subnet or in the subnet of the phone?s voice gateway.
  • A firewall between the Vivinet Diagnostics Console and the subnet is blocking port 10115.

Additional Information

Formerly known as NETIQKB51588