CallData_AddDataSource fails when adding a Call Manager server as a new data source. (NETIQKB51580)

  • 7751580
  • 02-Feb-2007
  • 23-Jul-2010

Environment

NetIQ AppManager 6.0.x
NetIQ AppManager Call Data Analysis

Situation

CallData_AddDataSource fails when adding a Call Manager server as a new data source.
Error: 'An error was encountered adding this data source. The error message returned was: Error encountered processing XML. Message returned: 'doesDBExist error'.

Resolution

Remove the database using Microsoft SQL Enterprise Manager, and then run the CallData_AddDataSource job again.

Cause

A data source was removed, but the database is not completely cleaned up.

Additional Information

Formerly known as NETIQKB51580

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