CallData_AddDataSource fails when adding a Call Manager server as a new data source. (NETIQKB51580)

  • Document ID:7751580
  • Creation Date:02-Feb-2007
  • Modified Date:23-Jul-2010
    • Micro Focus Products:
      AppManager

Environment

NetIQ AppManager 6.0.x
NetIQ AppManager Call Data Analysis

Situation

CallData_AddDataSource fails when adding a Call Manager server as a new data source.
Error: 'An error was encountered adding this data source. The error message returned was: Error encountered processing XML. Message returned: 'doesDBExist error'.

Resolution

Remove the database using Microsoft SQL Enterprise Manager, and then run the CallData_AddDataSource job again.

Cause

A data source was removed, but the database is not completely cleaned up.

Additional Information

Formerly known as NETIQKB51580