Not consistently receiving Action_SMTPMail alerts. (NETIQKB50846)

  • 7750846
  • 02-Feb-2007
  • 23-Nov-2010

Environment

NetIQ AppManager 6.x
NetIQ AppManager 7.0.x
Action_SMTPMail

Situation

Not consistently receiving Action_SMTPMail alerts.
Action_SMTPMail alerts are not always received.
Action_SMTPMail alerts are not working.
Action_SMTPMail alerts not delivered when an event occurs.

Resolution

Update the following registry keys with the correct Management Server IP address or name:

HKEY_LOCAL_MACHINE\Software\NetIQ\AppManager\4.0\NetIQmc\MS Primary
HKEY_LOCAL_MACHINE\Software\NetIQ\AppManager\4.0\NetIQmc\Security\AllowMS

If you know of the Management Server IP address change ahead of time, you can eliminate the need to change the IP address on the Managed Clients by using the SetPrimaryMS Knowledge Script to update the IP address before changing the IP address of the Management Server.

Cause

The IP address of the MS changes and the Primary Management Server and AllowMS settings on the Managed Client are not updated with the new IP address.

Additional Information

Formerly known as NETIQKB50846

Warning: Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. NetIQ Tehnical Support cannot guarantee that problems resulting from the incorrect use of Registry Editor can be resolved. Make sure that you backup your Registry prior to making any changes.


Feedback service temporarily unavailable. For content questions or problems, please contact Support.