How do I prevent old or previous service accounts from being displayed as the default access account (NETIQKB50682)

  • 7750682
  • 02-Feb-2007
  • 20-Jun-2007


How do I prevent old or previous service accounts from being displayed as the default access account?

How do I update DRA when I modify or rename the service account?

Directory and Resource Administrator 6.60

Directory and Resource Administrator 7.x

Adding a new secondary server to an MMS shows an old service account as the default access account.

The entry for the original Service Account used to manage DRA remains in the Windows Registry on the Primary DRA server.


When you configure the primary Directory and Resource Administrator (DRA) server, you use a Service Account specified during setup.  If you modify or rename this service account following configuration, a copy of the original service account data remains in the registry. When you install the secondary server, the option to use the new or modified service account is grayed out.  Instead, setup displays the original service account name. 

To fix this problem, update the service account information in the primary DRA server registry.  The primary DRA server then updates the secondary DRA server with the new service account registry data.

To update the DRA service account entry in the Windows Registry on the Primary DRA Server:

  1. Click Run on the Start menu.

  2. In the Open text box, type regedit.

  3. In the left pane, expand HKEY_LOCAL_MACHINE > SOFTWARE > Mission Critical Software > OnePoint > Configurations > Administration > Properties.

  4. In the right pane, click SVCACCT.

  5. Click Modify on the Edit menu.

  6. In the Value Data text box, type the name of the current service account.

  7. Click OK.

  8. Stop and restart the NetIQ Administration Service.

Warning: Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. NetIQ cannot guarantee that problems resulting from the incorrect use of Registry Editor can be resolved. Make sure that you backup your Registry prior to making any changes.

Additional Information

Formerly known as NETIQKB50682