Installation fails. (NETIQKB50508)

  • 7750508
  • 02-Feb-2007
  • 12-Dec-2007

Resolution

fact
NetIQ Group Policy Administrator 4.x

symptom
Installation fails.

symptom

Error 1722: 'There is a problem with this Windows Installer package.  A program run as part of the setup did not finish as expected.  Contact your support personnel or package vendor.'



symptom

Log file contains: 'MSI (s) (AC:F0) [07:30:08:302]: Note: 1: 1722 2: EnableIISASPExtension 3: C:\WINDOWS\system32\ 4: cscript.exe //B C:\WINDOWS\system32\iisext.vbs /EnExt ASP.'



cause
The NetIQ Group Policy Administrator installer attempted to install the server component on a computer that does not have Microsoft Internet Information Server (IIS) installed. Group Policy Administrator 4.x uses the IIS engine to provide centralized functions such as auditing user actions, sending workflow email notifications, and implementing the export override account.

fix

Either install and start Microsoft IIS before you install Group Policy Administrator, or upgrade to NetIQ Group Policy Administrator 5.x or higher which does not use IIS.



Additional Information

Formerly known as NETIQKB50508

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