Error: 'Distributed transaction aborted by MSDTC.' (NETIQKB50361)

  • 7750361
  • 02-Feb-2007
  • 16-Aug-2010


NetIQ AppManager Suite 6.x
NetIQ AppManager Control Center 6.x


Error: 'Distributed transaction aborted by MSDTC.'
Error: 'Server: Msg 7391, Level 16, State 1, , Line xx. The operation could not be performed because the OLE DB provider '%ls' was unable to begin a distributed transaction.'


To solve the problem:

  1. On the SQL Server, use SQL Query Analyzer to execute SELECT @@servername. If the result is NULL, go to step 4.
  2. If the result is different from the SQL Server instance name, execute the stored procedure sp_dropserver <incorrect server name>.
  3. Execute the stored procedure sp_addserver <correct server name>, local.
  4. Restart the SQL Server service and the SQL Agent service.
  5. Verify that SELECT @@servername returns the correct server name.


The machine that the program expects does not exist. Some common actions that create this situation are:

  • Renaming the computer.
  • Taking an image of the SQL Server computer, and copying the image to another computer.
  • Running the sp_dropserver stored procedure for the local SERVERNAME.

Additional Information

Formerly known as NETIQKB50361

If the DTC problem is not solved, perform a more thorough diagnosis using the steps described in the following Microsoft Knowledge Base Articles: