Environment
NetIQ Group Policy Guardian 2.0
Resolution
fact
NetIQ Group Policy Guardian 2.0
symptom
Events 8888 and 9999 are not being generated.
symptom
Reports are empty.
symptom
Reports do not contain any data.
symptom
Reports are blank.
cause
fix
Restart the WMI service on the domain controller.
note
NetIQ Group Policy Guardian 2.0
symptom
Events 8888 and 9999 are not being generated.
symptom
Reports are empty.
symptom
Reports do not contain any data.
symptom
Reports are blank.
cause
The WMI service is hung or otherwise not functioning on the domain controller that GPG is querying.
fix
Restart the WMI service on the domain controller.
note
If you need to determine which domain controller Group Policy Guardian is connecting to, turn up the logging by setting the trace level to 9 in the following registry keys: HKLM>Software>Full Armor>FAZAM GP Auditing>Logging> AuditingService and EventAudit.
For more information on WMI, see the following Microsoft: "Secrets of Windows Management Instrumentation"
Additional Information
Formerly known as NETIQKB50298