Policy template reports have no data and do not return an error. (NETIQKB50244)

  • 7750244
  • 02-Feb-2007
  • 23-Aug-2007

Resolution

fact
NetIQ Vulnerability Manager 5.5

NetiQ Secure Configuration Manager 5.6

fact
NetIQ Vulnerability Manager Agent for Windows 5.5

symptom
Policy template reports have no data and do not return an error.

symptom
Policy template reports are empty, but they should have information in them.

cause
More than one agent is monitoring the same endpoint.

fix

Run the following SQL query to find endpoints being monitored by more than one agent:

SELECT a.DisplayName as AgentName, s.Name as EndpointName, x.NumAgentsMonitoringEndpoint
FROM AgentsToServers ats
INNER JOIN Agents a ON a.AgentID = ats.AgentID
INNER JOIN Servers s ON s.ServerID = ats.ServerID
INNER JOIN
(
  SELECT count(*) as NumAgentsMonitoringEndpoint, ats1.ServerID
  FROM AgentsToServers ats1
  GROUP BY ats1.ServerID
  HAVING count(*) > 1
)
x ON x.ServerID = ats.ServerID

The query returns a list of endpoints. Determine which agent should be monitoring each endpoint, and remove the endpoint from the other agent.



Additional Information

Formerly known as NETIQKB50244

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