Error: 'IOException: C:\Program Files\NetIQ\Vulnerability Manager\VMWC\server\temp\name.pdf' (NETIQKB50238)

  • 7750238
  • 02-Feb-2007
  • 08-Sep-2008

Resolution

fact
NetIQ Vulnerability Manager 5.0

fact
NetIQ Vulnerability Manager 5.5

symptom
Error: "IOException: C:\Program Files\NetIQ\Vulnerability Manager\VMWC\server\temp\name.pdf"

symptom
When trying to view a report in the Web console, the Web console generates an error.

symptom
The system cannot find the specified PDF report file.

cause
The Print Spooler service is stopped or disabled on the Core Services Computer.  To convert reports to PDF format, Crystal Reports requires the Print Spooler service.

fix

Start the Print Spooler service to enable PDF report creation.

To enable the Web console to generate PDF reports:

  1. On the Core Services Computer, start the Print Spooler service.

  2. In the Web console, try to view the report listed in the error message.



Additional Information

Formerly known as NETIQKB50238