Resolution
fact
NetIQ Vulnerability Manager 5.5
symptom
I receive an error when I try to open or print policy templates or reports.
symptom
Error: 'A Crystal Reports job failed because a free license could not be obtained in the time allocated. More licenses can be purchased direct from Crystal Decisions or through the Crystal Decisions online store.'
symptom
Cannot get a license for Crystal Reports.
fix
NetIQ Vulnerability Manager 5.5
symptom
I receive an error when I try to open or print policy templates or reports.
symptom
Error: 'A Crystal Reports job failed because a free license could not be obtained in the time allocated. More licenses can be purchased direct from Crystal Decisions or through the Crystal Decisions online store.'
symptom
Cannot get a license for Crystal Reports.
fix
To resolve the issue, either:
- Reinstall the Vulnerability Manager user interface.
- Run the ReportViewerSetup.msi in the program directory under the
\NVM55Setup\Intel\Deployment\ReportViewerSetup
folder to install only the Crystal Reports components.
Additional Information
Formerly known as NETIQKB50154