Environment
NetIQ AppManager 6.x
Async_NTEventLog Knowledge Script
General_ShortEventLog Knowledge Script
General_NTEventLog Knowledge Script
WIN2000_PrinterEventLog Knowledge Script
WIN2000_RemoteStorageEventLog Knowledge Script
WIN2000_SMTPEventLog Knowledge Script
Microsoft Windows Server 2003, Enterprise Edition for 64-Bit Itanium-based Systems
Situation
The Event message from Knowledge Scripts running on a 64-bit agent does not match events recorded in the event viewer.
When using EventLog Knowledge Scripts, such as the WIN2000_RemoteStorageEventLog KS, on a 64 BIT agent, the information displayed in the event message is similar to the following:
*********************************************
INFO
12/7/2005 0:46:20 AM
Remote Storage(3)
1001
N/A
RACKE0G
????????????????????
INFO
12/7/2005 0:46:27 AM
Remote Storage(3)
1000
N/A
RACKE0G
????????????????????
**********************************
However, the information displayed in the event message is not correct according to the event recorded in the event viewer.
When using EventLog Knowledge Scripts, such as the WIN2000_RemoteStorageEventLog KS, on a 64 BIT agent, the information displayed in the event message is similar to the following:
*********************************************
INFO
12/7/2005 0:46:20 AM
Remote Storage(3)
1001
N/A
RACKE0G
????????????????????
INFO
12/7/2005 0:46:27 AM
Remote Storage(3)
1000
N/A
RACKE0G
????????????????????
**********************************
However, the information displayed in the event message is not correct according to the event recorded in the event viewer.
Resolution
This issue was addressed in NetIQ AppManager 6.0.3 Service Pack for 64-Bit Support. In order to resolve this issue please download and upgrade to the latest version of NetIQ AppManager from the following location:
Cause
NetIQ Technical Support has determined that AppManager has a known issue with WIN2003_BITS Knowledge Scripts running on XEON-based systems.
Additional Information
Formerly known as NETIQKB49854