Resolution
fact
NetIQ Group Policy Administrator 4.5
fact
NetIQ Group Policy Administrator 4.6
symptom
symptom
Windows installer error during GPA installation.
symptom
Fatal Error: Installation ended prematurely because of an error.
symptom
cause
The GPA 4.5 and 4.6 installation will fail if the COM+ System Application service is disabled.
fix
Set the COM+ System Application service to Manual and then start the service. The GPA installation then completes without errors.
note
{182C40F0-32E4-11D0-818B-00A0C9231C29} is the COM+ Catalog Server.
NetIQ Group Policy Administrator 4.5
fact
NetIQ Group Policy Administrator 4.6
symptom
GPA 4.x installation fails.
symptom
Windows installer error during GPA installation.
symptom
Fatal Error: Installation ended prematurely because of an error.
symptom
The following event is made in the Application Event Log:
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: D/M/YYYY
Time: H:MM:SS PM
User: <domain>\user
Computer: <computername>
Description:
DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service COMSysApp with arguments "" in order to run the server: {182C40F0-32E4-11D0-818B-00A0C9231C29}
cause
The GPA 4.5 and 4.6 installation will fail if the COM+ System Application service is disabled.
fix
Set the COM+ System Application service to Manual and then start the service. The GPA installation then completes without errors.
note
{182C40F0-32E4-11D0-818B-00A0C9231C29} is the COM+ Catalog Server.
Additional Information
Formerly known as NETIQKB49752