During an Agent local installation the SQL module is not listed as an available option. (NETIQKB49353)

  • 7749353
  • 02-Feb-2007
  • 09-Nov-2010

Environment

NetIQ AppManager 6.x
NetIQ AppManager 7.0.x

Situation

During an Agent local installation the SQL module is not listed as an available option.
During an Agent local installation the SQL module is not listed as an available option even though the SQL Server is functioning.
Pre-Installation Check fails for SQL during installation.
The installation program cannot verify the existence of the SQL module.

Resolution

To reduce the length of the TEMP path being used on the target system:

  1. Right click on My Computer.
  2. Select Properties.
  3. Select the Advanced tab in the Properties window.
  4. Click Environment Variables.
  5. Change the TEMP to be shorter (for example, C:\Temp or D:\Temp).
  6. Click OK.

Cause

The installation program and the pre-installation verification utility write a temporary file to the target system.  If the TEMP directory path is too long, these programs are unable to write to the path, and the flag for SQL availability on the target system is not set.  The pre-installation check fails on SQL, and the installation program will not list SQL as an available Module to install on the target system.

Additional Information

Formerly known as NETIQKB49353