Environment
NetIQ Analysis Center 2.x
Situation
Cannot log on to Analysis Center.
Error: 'Logon failed for user (null) Reason: not associated with a trusted SQLServer connection'
Error: 'Logon failed for user (null) Reason: not associated with a trusted SQLServer connection'
Resolution
To solve the problem:
- Ensure the SQL Servers are using Mixed mode authentication and verify that the security credentials on the Data Source for the Data Mart properties is using a valid SQL account:
a. In the Analysis Center console, expand to your Data Sources.
b. Select the data source.
c. Click Data Source> Properties.
d. Select the Data Mart tab.
e. Enter the SQL credentials.
f. Click Apply.
g. Allow 10 minutes for the credentials and Analysis Center to refresh. - Confirm that the Enable Network DTC access is enabled on the Analysis Center component servers:
a. Connect to the server hosting the Analysis Center Data Mart component.
b. Go to Start> Control Panel > Add or Remove Programs.
c. Click Windows Components> Application Server> Details.
d. Select Enable network DTC access.
e. Click OK on both component screens to save the option set.
f. Repeat steps a-e on the server where the Analysis Center Data Warehouse component is installed.
Cause
IIS has a known limitation that it cannot pass credentials over two network connections, also called a 'double-hop'. The attempt by Data Mart to make a trusted connection to validate the credentials used to connect to the Data Mart violates the 'double-hop' rule.
Additional Information
Formerly known as NETIQKB49224