Diagnostic Console cannot connect to an Active Directory server. (NETIQKB48564)

  • 7748564
  • 02-Feb-2007
  • 23-Jul-2010

Environment

NetIQ AppManager 6.x
NetIQ Diagnostic Console 2.1
Active Directory Managed Object
Microsoft Active Directory Server

Situation

Diagnostic Console cannot connect to an Active Directory server.
Error: 'Failed to load Active Directory module.'

Resolution

To install the proper files:

  1. Download the newest Diagnostic Console v2.1 from the NetIQ Web site: Diagnostic Console 2.1 Download
    You need a myNetIQ account with eSupport access to visit this page. If you do not have access, contact NetIQ Technical Support.
  2. Run AM60_DiagnosticConsole_setup.exe on the Active Directory server.


Cause

NetIQ Technical Support has determined that the update installer had a known issue. If you upgraded from 6.0 or 6.0.1 to 6.0.2 using am602_update.exe, not all Diagnostic Console files are properly installed on the agent. 

Additional Information

Formerly known as NETIQKB48564

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