How do I upgrade an automatically deployed Security Manager 5.1 agent to SP 1 when the console user (NETIQKB48540)

  • 7748540
  • 02-Feb-2007
  • 12-Jun-2007


How do I upgrade an automatically deployed Security Manager 5.1 agent to SP 1 when the console user interfaces are installed on the same machine?

Security Manager 5.1

Event 31203 reported when trying to install SP 1 for Security Manager 5.1.

Agent does not show up under Pending Agents > Installation after I apply SP 1 for SM 5.1 to my central computer and perform a managed computer scan.


The Security Manager console on the agent machine is older than the version currently installed on the central computer.


Before you can upgrade an agent on a machine that has a Security Manager console installed, you must first upgrade the console.

To upgrade the consoles and then the agent:

  1. Run SM51000_SP1.exe from an agent machine that has a console installed. 
  2. Complete the steps in the installation wizard to upgrade the console.
  3. Perform a Managed Computer Scan on the central computer. Verify the agent machine is listed in the Pending Agents > Installation folder in the Monitor console.
  4. Right-click the agent.
  5. Click Approve.
  6. Right-click the Installation folder.
  7. Click Install All Approved Agents Now to push out the updates for the agent. 

 To verify the version of the agent, click Infrastructure Components > Agents and scroll over to the version column.

Additional Information

Formerly known as NETIQKB48540