Cannot successfully deploy a Windows agent if I manually enter deployment credentials. (NETIQKB48358)

  • 7748358
  • 02-Feb-2007
  • 19-Dec-2007

Resolution

fact
NetIQ Vulnerability Manager 5.x

symptom
Cannot successfully deploy a Windows agent if I manually enter deployment credentials.

symptom
Error: 'Failed to encrypt password.'

symptom
Secure information could not be encrypted.

cause
The user account attempting to install does not have access to the Crypto folder in the account's profile, either due to lack of permission to the folder or because the file is corrupted.

fix

Verify the account used for installing has full control to the Crypto folder and all subfolders and files below the Crypto folder:

  1. Right-click ..Documents and Settings\<profile_name>\Application Data\Microsoft\Crypto folder.
  2. Click Properties.
  3. Select the Security tab.
  4. Verify the logged on user account has full control.
  5. Perform steps 1 through 4 for the subfolders and files in the Crypto folder.

If this issue continues after permissions have been verified, rename the Crypto folder and retry the deployment. Running the deployment wizard recreates the Crypto folder.



Additional Information

Formerly known as NETIQKB48358