Cannot successfully deploy a Windows agent if I manually enter deployment credentials. (NETIQKB48358)

  • 7748358
  • 02-Feb-2007
  • 19-Dec-2007


NetIQ Vulnerability Manager 5.x

Cannot successfully deploy a Windows agent if I manually enter deployment credentials.

Error: 'Failed to encrypt password.'

Secure information could not be encrypted.

The user account attempting to install does not have access to the Crypto folder in the account's profile, either due to lack of permission to the folder or because the file is corrupted.


Verify the account used for installing has full control to the Crypto folder and all subfolders and files below the Crypto folder:

  1. Right-click ..Documents and Settings\<profile_name>\Application Data\Microsoft\Crypto folder.
  2. Click Properties.
  3. Select the Security tab.
  4. Verify the logged on user account has full control.
  5. Perform steps 1 through 4 for the subfolders and files in the Crypto folder.

If this issue continues after permissions have been verified, rename the Crypto folder and retry the deployment. Running the deployment wizard recreates the Crypto folder.

Additional Information

Formerly known as NETIQKB48358