Upgrading to Vulnerability Manager 5.5 does not work. (NETIQKB48016)

  • 7748016
  • 02-Feb-2007
  • 27-Dec-2007

Resolution

fact

NetIQ Vulnerability Manager 5.0



fact
NetIQ Vulnerability Manager 5.5

symptom
Upgrading to Vulnerability Manager 5.5 does not work.

symptom
The upgrade to Vulnerability Manager 5.5 is broken.

symptom
I cannot complete the upgrade from Vulnerability Manager 5.0 to Vulnerability Manager 5.5.

symptom
Error when upgrading: 'Core Services and Vulnerability Manager Database must be upgraded at the same time.  Make sure the Vulnerability Manager database is active and rerun the installation.'

symptom
When running the setup for upgrade, the database is not found as a component to be upgraded.

symptom
The installation program does not show the database as a component to be upgraded.

cause
The java.exe file was renamed on this computer.

fix
Change the renamed file back to java.exe and run the upgrade again.

note
All the components to be upgraded were on the same computer and the upgrade was being run locally.  The user running the upgrade was a local Administrator.

Additional Information

Formerly known as NETIQKB48016