Error when using external authentication. (NETIQKB47899)

fact
NetIQ Vulnerability Manager 5.0

fact
NetIQ Vulnerability Manager 5.5

symptom
Error when using external authentication.

symptom
Error: 'User not authenticated.'

symptom
Cannot log in.

cause

Vulnerability Manager cannot verify the external source properties. If you use External Authentication, Vulnerability Manager requires accounts have the same name and case as the attribute specified in the external source.

For example, if you create an External Authentication Source for Active Directory with an attribute name of saMAccountName, the case of the account name you specify in Vulnerability Manager must exactly match that of the case in Active Directory. When a user logs in to Vulnerability Manager using an account set up for External Authentication, the case must be consistent. Unlike LDAP, which allows for a non-case sensitive username, Vulnerability Manager enforces case sensitivity on user names.
fix

To verify external source properties:

1. Expand Console Permissions in the left pane.
2. Select Authentication Sources.
3. Select External Authentication <source name> in the right pane.
4. Click Edit.
5. Provide valid binding credentials.
6. Click Verify.
7. After the external authentication source is verified, log in with the external account.

Formerly known as NETIQKB47899