How do I manually remove the PentaSafe RRM plug-in from iSeries Navigator? (NETIQKB47840)

  • 7747840
  • 02-Feb-2007
  • 08-Oct-2007



How do I manually remove the PentaSafe RRM plug-in from iSeries Navigator?

How do I manually remove the PentaSafe RRM plug-in from Operations Navigator?

VigilEnt Security Agent for iSeries 7.5

VigilEnt Security Agent for PSSecure 7.5

RRM Plug-In for Operations Navigator 1.0

iSeries Navigator does not uninstall the PentaSafe RRM plug-in.

When not properly licensed, iSeries Navigator may refuse to uninstall the PentaSafe RRM plug-in.


To remove the PentaSafe RRM plug-in from iSeries Navigator, complete the following steps:

  1. Close iSeries Navigator.
  2. Open the Registry Editor.
  3. Browse to the HKEY_CLASSES_ROOT\IBM.AS400.Network\3RD PARTY EXTENSIONS\PentaSafe.Security registry key and delete the key.
  4. Warning: Be careful when editing your Windows Registry. If there is an error in your Registry, your computer may become nonfunctional. If an error occurs, you can restore the Registry to its state when you last successfully started your computer. For more information, see the Help for the Windows Registry Editor.

  5. Close the Registry Editor.
  6. In Windows Explorer, browse to the C:\Program Files\IBM\Client Access\Plugins\PENTASAFE.SECURITY folder and delete the folder.

The following registry keys will remain in your registry. You can leave these keys in the registry or delete them based on your company's security standards.

  • HKEY_CURRENT_USER\Software\IBM\Client Access Express\CurrentVersion\AS400 Operations Navigator\UGAI_AutoInstall\Plugins (Delete the Pentasafe.Security value here.)
  • HKEY_LOCAL_MACHINE\SOFTWARE\IBM\Client Access\CurrentVersion\AS400 Operations Navigator\IBM.AS400.Network\SYSTEMS\System name\PentaSafe.Security (Use the system name used in the iSeries Navigator.)
  • HKEY_LOCAL_MACHINE\SOFTWARE\IBM\Client Access\CurrentVersion\Selectively_Installable_Components\AS400 Operations Navigator\Plugins\PENTASAFE.SECURITY
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ClientAccessExpressPENTASAFE.SECURITY
  • HKEY_USERS\S-1-5-21-854245398-57989841-725345543-500\Software\IBM\Client Access Express\CurrentVersion\AS400 Operations Navigator\UGAI_AutoInstall\Plugins

iSeries Navigator is also known as Operations Navigator.

Additional Information

Formerly known as NETIQKB47840