Report distribution is failing, even though the report ran successfully. (NETIQKB47820)

  • Document ID:7747820
  • Creation Date:02-Feb-2007
  • Modified Date:24-Jan-2008
    • Micro Focus Products:
      Secure Configuration Manager

Resolution

fact
NetIQ Vulnerability Manager 5.0

fact
NetIQ Vulnerability Manager 5.5

symptom
Report distribution is failing, even though the report ran successfully.

symptom
The report completed successfully, but report distribution fails.

cause
The logon credentials specified for the NetIQ Core Services service do not have sufficient permissions to the specified file share.

fix

To resolve this issue, specify an account with elevated permissions, such as a Domain Admin account, on the NetIQ Core Services service.  Then restart the NetIQ Core Services service for this change to take effect.

To change the account used by the NetIQ Core Services service, perform the following steps:

  1. Open the Services applet on the Core Services computer.
  2. Right-click the NetIQ Core Services service and select Properties.
  3. From the Log On tab, click This Account.
  4. Specify credentials for a valid Domain Admin account and password in the fields provided.
  5. Restart the NetIQ Core Services service.


Additional Information

Formerly known as NETIQKB47820