Tivoli Connector forwards details for first event, but not subsequent events. (NETIQKB47796)

  • 7747796
  • 02-Feb-2007
  • 15-Feb-2012

Environment

NetIQ AppManager 6.x
NetIQ AppManager 7.0.x

Situation

Tivoli Connector forwards details for first event, but not subsequent events.
Tivoli Connector forwards events to TEC Console and Remedy creates new ticket.
Remedy is not including details for events that have occurred more than once.

Resolution

The Remedy configuration needs to be updated so all details will be reported. Contact Remedy Technical Support for assistance with the required changes.

Cause

Remedy is configured incorrectly. Tivoli Connector is sending full event details on each event, but Remedy is not set up to report the all details except on the first event.

Additional Information

Formerly known as NETIQKB47796

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