Renaming a user account generates extra addresses. (NETIQKB47472)

  • 7747472
  • 02-Feb-2007
  • 19-Jun-2007


Directory and Resource Administrator 7.x

Renaming a user account generates extra addresses.

User accounts have multiple, numerically incrementing SMTP address.


Recipient policies used to generate email addresses are set natively in both Microsoft Exchange and in Directory and Resource Administrator (DRA), so the policies are applied twice. This does not happen when you create a user account, but when an attribute field on an account is changed. If the SMTP address that would normally have been created already exists, DRA or Exchange will create a new SMTP address with a numerical increment appended, based on the automatic naming policy. See below:

  • John.Doe @
  • John.Doe2 @
  • John.Doe3 @

Each time the user account is modified a new SMTP address is generated.


To disable the proxy generation rules in DRA:

  1. Launch the Delegation and Configuration console while logged on with an account that has at least DRA Admin permissions.
  2. Select Policy and Automation Management.
  3. From the right-side window, select Configure Exchange Policies.
  4. Select Proxy generation under Exchange 5.5 or Exchange 2000 or later, depending on which version of Exchange you are managing.
  5. Delete any Proxy addresses you have added.
  6. Click OK to save and exit.

For more information on setting SMTP addresses within DRA, see the NetIQ Knowledge Base article NETIQKB36649: "How do you set the proxy generation rule to create the SMTP address as the Primary SMTP address?" at

Additional Information

Formerly known as NETIQKB47472