Renaming a user account generates extra addresses. (NETIQKB47472)

fact
Directory and Resource Administrator 7.x

symptom
Renaming a user account generates extra addresses.

symptom
User accounts have multiple, numerically incrementing SMTP address.

cause

Recipient policies used to generate email addresses are set natively in both Microsoft Exchange and in Directory and Resource Administrator (DRA), so the policies are applied twice. This does not happen when you create a user account, but when an attribute field on an account is changed. If the SMTP address that would normally have been created already exists, DRA or Exchange will create a new SMTP address with a numerical increment appended, based on the automatic naming policy. See below:

• John.Doe @ Company.com
• John.Doe2 @ Company.com
• John.Doe3 @ Company.com

Each time the user account is modified a new SMTP address is generated.

fix

To disable the proxy generation rules in DRA:

1. Launch the Delegation and Configuration console while logged on with an account that has at least DRA Admin permissions.
2. Select Policy and Automation Management.
3. From the right-side window, select Configure Exchange Policies.
4. Select Proxy generation under Exchange 5.5 or Exchange 2000 or later, depending on which version of Exchange you are managing.
5. Delete any Proxy addresses you have added.
6. Click OK to save and exit.

note
For more information on setting SMTP addresses within DRA, see the NetIQ Knowledge Base article NETIQKB36649: "How do you set the proxy generation rule to create the SMTP address as the Primary SMTP address?" at https://www.netiq.com/kb/esupport/consumer/esupport.asp?id=NETIQKB36649.

Formerly known as NETIQKB47472